*ISO 10002:2018 is the global standard certification that enhances the ability of the organization to identify trends and eliminate causes of complaints, resolve complaints in a consistent, systematic, and responsive manner, to the satisfaction of the complainant and the organization.* ISO 10002: 2018 addresses the following aspects of complaints handling: a) enhancing customer satisfaction by …
*This standard was promulgated in 1996, benefiting from the success enjoyed by the ISO 9000 family of standards. ISO 14001 was based on the model of various national environmental management standards. *The standard was created in the institutional context of the 1990s, a period characterized by the strengthening of the trend towards seeking a green …
* ISO 9001:2015 is the global standard certification that enhances the consistency and quality of deliverables by organizations spread across industries. It is one of the most sought after standards worldwide. * ISO 9001:2015 also known as Quality Management System. Its applicable to every Sectors, every kind of organisations whether small, and large organizations. * …
All About ISO The International Organization for Standardization (ISO), is an independent, nongovernmental organization with a membership of 163 national standards bodies, that oversees the drafting of ISO 9001 and many other international standards. ISO, through its 163 member organizations, brings together experts “to share knowledge and develop voluntary, consensus-based, market relevant International Standards …
