* ISO 9001:2015 is the global standard certification that enhances the consistency and quality of deliverables by organizations spread across industries. It is one of the most sought after standards worldwide.
* ISO 9001:2015 also known as Quality Management System. Its applicable to every Sectors, every kind of organisations whether small, and large organizations.
* The purpose of the standard is to assist companies in meeting statutory and regulatory requirements relating to their product while achieving excellence in their customer service and delivery. The standard can be used throughout an organization to improve the performance or within a particular site, plant or department.
* The ISO 9000 family of standards was created, in its initial form, in 1987, and underwent substantial revisions in 1994 and 2000.Thelast version of the standard was launched in 2015.
* On a global level these standards spread in their initial phase throughout the countries of the E.U., becoming particularly prevalent in the UK. On the other hand, the adoption of ISO 9001 was much less intensive in the USA and Japan. In fact they came in for considerable criticism, and were initially considered as clear non-tariff barriers in those countries.
* Nevertheless, in the last two decades there has been a significant increase in their use. First, companies exporting to the E.U. have been fostered to obtain certification. Second, certain key institutional organisms in the two countries have adopted and promoted the implementation of these standards.
* U.S. government agencies that have adopted ISO 9001 include the following: the U.S. Departments of Defense and Energy, the Food and Drug Administration and the Federal Aviation Administration (Anderson et al. 1999).
* It has to be pointed out that ISO 9001 standards are not standards that refer to compliance with an objective or with a particular result. ISO 9001 is not a performance standard to measure the quality of companies’ products or services.
* It is a standard that establishes the need to systematize and formalize a whole series of company processes into a series of procedures, and to document this implementation. ISO 9001 standardizes procedures, duties, and roles, rather than goals or outcomes (Braun 2005).
* In short, compliance with ISO 9001—a fact which is certified by an organization accredited for this purpose—means having documentation to show the implementation of a quality management system which includes in standardized and documented procedures the basic processes used to produce the product or service which the customer acquires.
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